4.2 Stars
Pick up was reasonably straightforward and my request on day 2 for a change of boots was handled very well. Unfortunately when we returned the equipment on our last day the staff accused us on not bringing everything back and said there were items missing which was not the case. Some of the items had been brought back but not checked in by the staff, they were found on the floor behind the check-in. Nor did the staff remind members of my group to remove their goggles from their helmets which means that we are now missing four pairs of goggles which have been kept by the shop.
All in all I am happy with the general level of service we received overall and pleased with the quality of the equipment and will be renting from Intersport again but will be a little more cautious about the diligence of the staff.
Nicholas, Dorking, January 2022
